Down To Business: A Magazine for Entrepreneurs and Marketers

Down to Business: Customer Service

10 Ways to Help Your Customers Know YOU
By Scott Ginsberg

How to Outsell Your Competition by Treating Your Customers Like Kings
By Clayton Makepeace

Have You Been Starbucked? (Part 1)
By Toni Cascio, Ph.D.

How Inquisitive Are You?
By Craig Harrison

I'll Never Forget What's-Her-Name! Winning the Name Game
By Craig Harrison

LINGO FRANCA: Overcoming Language Barriers Within the Same Language
By Craig Harrison

Building Loyalty: 6 Handwritten Notes You Should Be Writing To Attract & Retain New Clients
By Michael Kaselnak

Saluting the Squawkers: Complaints Often Key to Improving Sales, Retention and Loyalty
By Craig Harrison

Do You Need Your Address on Your Business Cards?
By Diana Ratliff

Silly Service Has Its Serious Side: Test Your Customer Service Knowledge!
By Craig Harrison

Are You Chasing Away Business?
By Lois Carter Fay

Does Your Service Sell?
By Kelley Robertson

Coping With Unsatisfied Customers
By Ken Bidgood

The Power of a Name
By Kelley Robertson

Putting Expiration Dates on Gift Certificates Cuts Profits
By Duncan Alexander

How To Create The Accidental Evangelist
By Sean D'Souza

The Power of Partnering
By Kelley Robertson

How to Write Product Instructions
By Suzan St Maur

Customer Satisfaction Is Your Business
By Bob Leduc

At Your Service: The Ten Commandments of Great Customer Service!
By Susan Friedmann, CSP

Turn Customer Complaints into More Sales
By Bob Leduc

How To Turn One-Shot Customers into Lifelong Profits
By Alex Goumakos

3 Simple Keys Will Make Your Customers Stick
By Denise O'Berry

You Will Be Charged Extra to Read This Column
By David Batstone

Prevent Procrastination With Positive Pressure
By Michel Fortin

Customer Creation Basics
By Sean Woodruff

Your Internal Processes May Be Money-Losers—Turn Them Into Money-Makers
Joe and Maria Gracia

Let's Stop Taking Quality for Granted
By Mario Persona

6 Tips To Shock Your Global Customers: It Works for Madonna!
By Laurel Delaney

Have You Hugged Your 'Guru' Today?
By Rick Beneteau

Are You An Accessible Expert?
By Sandra Stammberger

Customer Service: Accept Responsibility for Fixing Errors
By jl scott

The E-driven Loyalty Factor
By Tim Geiger

The Best Customer Servce Lets Intelligent Human Beings and Intelligent Software Support Each Other
By Wally Bock

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